Not only is Mark Harai a really nice guy and awesome blogger; as far as I’m concerned he is the “go-to” guy for Business Development. It’s unbelievable to think that Mark only set up
his blog this year, if you look at it and look at the amazing community he’s already built there you will think that he’s been blogging for years! Mark and I had a great chat, we talked about his extensive and impressive background consulting companies, his work at
Dime Labs, his awesome blog and the importance of building high quality relationships online, as well as a few other things.
His experience, expertise and in-depth understanding about the “Social Web” shines through in this interview. He also taught me a little about PR!
If you want to learn more about Mark, check out
MarkHarai.com and have a listen to the interview below.
Transcript Below:
Robert: If we start with you telling us a bit about your background. I understand that you’ve spent a great deal of time consulting companies, and you’ve been interacting on the Social Web for the last few years?
Mark: Basically, early in my career I was involved with the cable television and the cellular industry; back when I was around 21 years old. Back in those days, a lot of folks didn’t really believe that people would pay for television. Because at the time, television was free. It was initially a bit challenging to get investors, believe it or not, and the same with the cellular industry – they didn’t see everyone having a cellphone. I participated in the financing of those markets. Today they are gigantic industries. These are industries I stayed with, telecommunications, wireless technology and the cable industry. This is where I carved out my experience and background. Lots of the stuff I learnt in those industries is pretty applicable to any business, in terms of getting a subscriber base, getting customers to pay for your product or service, and taking that from a local footprint to a national footprint to a regional footprint. There’s a way that it all evolves. I also have some experience with the call centres, which was a natural progression. Not only did are they relevant in big industry, but back in those days they literally built the subscriber base.
I was a bit of a guinea pig with Social Media. I originally got involved on Twitter. I have been consistently built relationships on there for the last three years.
Robert: Is that what led you to form MarkHarai.com?
Mark: Yeah, well I never really considered myself to be a writer, and writing and blogging go hand in hand. I did have a free platform where people I connected with could learn more about me. The 1st January this year I ventured into blogging. One of the things that I learnt was that you don’t necessarily need to be a professional writer to blog. You need to have an opinion, a unique insight and provide value. You don’t need to write perfectly, I write how I talk. I share some of my knowledge and insights through my blog. It’s been a rewarding experience – deeper relationships and more connections. Conversations can be very targeted and deeper on a blog.
Robert: Great point about conversational tone. I think it’s easier to engage people writing how we speak. If we just go on to talk a little about your work with Dime PR and Dime Labs.
Mark: Dime PR is owned by Timothy Williams, whom I’ve known for about 5 years, and worked with him over the last year. I have referred clients to him for PR work over the past few years. He did a very good job for those people. We started talking about 18 months ago. He’s a PR professional. He’s done it right. He can pick up the phone and speak to journalists whether it be journalists from the NY Times of Wall Street Journal. He’s very good at coding so he could also make blogs etc for his clients. Long story short, I’ve been helping him with the development and growth of his company. We now outsource lots of the work he used to do full-time. He now has about 7 full time staff and teams for tasks such as app development.
The Dime Labs is something that fits more into my skillset. I’m more of a business development guy – coming up with concepts, putting together and growing business. Dime Labs helps companies to get off the ground, and we also have PR assets. I do most of my work with Dime Labs.
PR is an interesting industry. You have to have the right story and know the journalists you’re dealing with pretty intimately – who they write about, who their audience is. Tim does things in the right way.
Robert: You can apply that to any business. Anyone you’re dealing with, you’ve got to know them and understand them to form that connection – to form an effective business relationship.
Mark: It’s the same with anything, even Social Media. It’s all about the relationship and the strength of your relationship. Do you have credibility? Have you established trust? Do people take your calls? Taking time to build relationships goes a long way in Social Media, business or whatever you’re doing.
Robert: Definitely. Is there a level of interaction between what you do at Dime Labs and your blog?
Mark: Obviously I’m not trying to monetize. I’m most interested in meeting interesting, like-minded people and building relationships that go beyond Social Media. As a result of being involved in Social Media for almost three years I am involved in a number of projects outside Dime Labs. I have built some trust. I’m not a spammer, I’m not a douchebag. I have some skills and knowledge. I’m helpful. There are things people see when they interact with me, which have led to a number of opportunities. It’s amazing how you can make connections that become real relationships that end up getting real things done, built or initiated. That’s what my blog is for – what does this guy believe? How does he think? People can look at my view and that can lead to real opportunities.
Trust is earned. Building relationships takes time. There’s no way of getting from A-Z any sooner than it takes. It’s a process, which can be rewarding and meaningful process if you’re doing it for the right reasons. If you just throw a blog up and you’re trying to monetize with heaps of affiliate links, it doesn’t really get you anywhere. It says “all I’m interested in money”. It’s amazing, some people must make money from it, but it can’t be many.
What’s interesting Robert, is that we frequent the same communities online – we’re involved with some pretty cool folks! People are aware of our communities, even if they’re not directly involved and participating. It may not be new, but it’s certainly raising eyebrows and creating a lot of interest. I think we have a really cool community, it’s very supportive. As a result, lots of things are happening – people are forming partnerships and making money from uniting and getting things done.
Robert: I think there are some very kind and genuine people within the community, who all have good intentions. When people look at it from the outside I think that some of them feel compelled to join in. There are some great opportunities and people. It takes time but it’s worth every second.
Mark: I get some amazing feedback from people that are new to Social Media and/or blogging. They are just amazed at the realness and genuineness of people, and the qualities that you just pointed out. It’s a great experience for everyone joining in the community.
Robert: Definitely. If we just move on to talk about a recent post you wrote that got an awesome response: “5 Tips on How to Become an A-List Blogger” can you tell us more about this?
Mark: Basically it’s about things I’ve been experiencing and seeing through my five months of experience in blogging. As I’ve been participating on the social web for a while, I think that helped me get some traction before I started. In the post I listed things that were important to me. One of those was the power of you and being yourself, obviously there’s not enough of that in the blogosphere. Be genuine, talk about things that you know and things that you have experienced, then share it with others. Additionally, some people are obsessed with numbers – number of followers and Likes you have. It’s important, but it’s way more powerful to build relationships – 150 to be exact. Connecting with that many people can take up lots of your time. They know you and trust you, it’s much more powerful than having 10,000 you don’t know, and there’s no value in that in my opinion. Most of us aren’t famous, so we don’t automatically have thousands of followers. People need to concentrate on engaging and quality posts and relationships. It’s a little intimidating for some people to jump into conversation. But that’s where you need to be to see the magic that can happen by forming these real connections.
Robert: You can’t put a price on these real relationships.
Mark: Yeah, you really can’t. It’s not a matter in investing 6-8 hours a day. It’s about getting involved with 30 minutes a day. It’s about that consistency. It’s building that social footprint. The more consistent you are, the more people will recognise you and communicate with you.
Robert: Can we talk a little more about the concept of a “Social Footprint”?
Mark: When I talk about a social footprint, I mean that everything you do and say on blogs and Social Media is pretty much on the internet forever. If somebody wants to find out about you they can find out about you – is he business guy? Does he cuss like a sailor? When I see some of the things that teenagers write, it amazes me. It’s really important to be conscious of everything you do on the Social Web. People will see everything you’re about by what you do online. You’ll be judged by it.
Robert: You’ve got to think about consequences, particularly if you’re in it for business reasons. Maybe if you’re feeling emotional, you may need to take a day off and start blogging or tweeting the next day when you have a calmer head. Like you said, people will remember one bad thing you do forever.
Mark: I’m all for transparency. In the spirit of transparency I cuss now and again – but not like a sailor per se. I’ll usually keep it clean and have a good attitude. Sometimes it’s relevant, but do it in a constructive way – not just to get attention. It certainly won’t help you to get ahead in life or to get jobs.
Robert: I’m so tolerant to swearing but I just don’t see the need to use it on my blog so I don’t use it. Guys that use it now and again that’s fine. In most cases it is unnecessary. I don’t think it says anything good about a person if they need to use it too much online. We have a saying in England: “Everything in Moderation!” How important is community to you in blogging?
Mark: Community is about the relationships we form. I think it’s important to anyone that blogs. Many of your buyers or customers are not the ones that comment on your post and get involved in your community, but it’s where they get all the information about you before they decide whether or not they will spend money for you. They can choose if they like you or not. Community for me is essential in blogging, that’s how the instrumental relationships take place. Some people start off timid, but you’ve got to get past that to get to the next level and provide value to others. I could have been blogging a couple years ago if I didn’t have this thought in my mind about how you have to be a great writer.
Robert: In the last month it’s clicked with me that blogging IS community. Some people starting out feel inertia when they start out. The guys such as yourself that I’ve connected with are really nice, receptive and are willing to help you out if you have good intentions and are like-minded. I’ll do the same for them.
Mark: Absolutely. I call it “social equity” so to speak. Those relationships are what you’re going to get out of what you’re doing. The quality and depth of those relationships are what is going to determine how much value you are getting from all this. Money part aside, relationships and community are essential. If you do that part right, then it will lead to financial rewards. It doesn’t happen overnight, but if you do some of the stuff we’ve been talking about and you’re thoughtful – engaging, building relationships, focussing on quality can really become valuable for your future.
Robert: If we just wrap it up with the last question. Can you tell us about your future plans for MarkHarai.com and your work with Dime Labs?
Mark: The future is very interesting. I’m involved with many different businesses aside from the Dime Labs situation. Right now at Dime Labs eventually we’d like to bring in some companies that have great ideas but are super smart, hard-working and “need a little gas to get down the road”. Also plugging everything into the PR side of the company, Tim puts a spotlight on the company. All of a sudden everyone wants to know who you are!
There are some other projects from connecting with people from Social Media efforts. You’ll see things coming out in the next few months, projects involving super smart myself and people that we both know, some projects that are helping deliver value small businesses. I’m also setting up a sponsorship for
Blogcast FM from Dime PR. Srini is a great guy.
On MarkHarai.com you’ll see some of those things. I’m sharing a peace of my mind, my experience in all of this as I go. Things I’m learning, discovering, what projects I’m involved with. That’s what my blog will be. It will never become an affiliate or money-making site. It’s a place for people to learn about who I am and do business with like-minded people.
Robert: Sounds good. Looking forward to seeing what you’re up to these next few weeks and months. I’ve got some projects coming up these next few months as well. Mark, it’s been an absolute pleasure to talk to you; I’ve learnt a lot about you and it’s been great to build our relationship in the process.
Mark: Thanks for having me Robert. I’ve learnt a little about you as well. The future is bright. Look forward to building a stronger relationship as we move together in our communities.